FAQ & help You have questions ?

This help section provides you with a brief overview of the most frequently asked questions. If you still have questions, please feel free to contact our customer service.

You can reach us via our contact form or by phone at +49 (0) 8631 988200.

Business hours: Monday to Thursday 7:30 - 17:00 and Friday 7:30 - 13:30

1. order and payment

You are also welcome to place your order with us by email or by phone:

E-Mail: service@alpidex.com

Phone.: +49 (0) 8631 988 200

As long as your order has not yet arrived in the shipping department, you can still add products at any time. If your order has already been passed to the shipping department, you can only change your shipping address. If you want to cancel your order completely, simply refuse to accept the package and let us know.

All payment methods that we accept, we have summarized here for you.

You can cancel your order at any time by phone or e-mail, as long as your cancellation is within the legally regulated framework. You can find more information about the right of cancellation here.

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2. delivery, shipping and collection

You can find all the countries we ship to here. If your desired country is not listed, please contact customer service.

Yes, shipping to a packing station is also possible. Just inform us about it.

You are also welcome to pick up your order directly from us on site. So you save the shipping costs. However, we ask for a smooth and uncomplicated process for a telephone arrangement under +49 8631 - 988200, since the goods must be prepared in advance and fetched from the warehouses. (Info on how to get there can be found here).

Here you can see when the goods will arrive.

Immediately after the shipment of the goods, you will receive an email from us with the tracking number of your order. With this you can track your package and know exactly where it is.

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3. return, exchange and complaint

After you have cancelled your order according to the legal requirements, you will receive a return link from us. Fill out the form and send back the goods to us.

You can find all information about the exchange here.

If you have a complaint, please contact service@alpidex.com. Please attach a brief description and a picture of the damage to your email.

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4. discounts and vouchers

Yes, we will be happy to provide you with exclusive offers tailored to your needs. Please contact us either by e-mail to service@alpidex.com or by phone +49 8631 - 988200.

Discounts vary depending on the product and quantity. For specific information and offers tailored exclusively to your needs, please contact service@alpidex.com or call us at +49 86361 988 200.

Of course, we also offer gift vouchers for purchase. These you can provide with an individual greeting text and also directly download and print.

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5. customer account

You can find more information about the initial registration here.

If you would like to log in or have forgotten your password, please follow the link: Login

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You have problems and can't find the answer to your questions here?

Please contact our customer service:
E-Mail: service@alpidex.com
Phone: 0049 (0)8631 – 988200
Fax: 0049 (0)8631 - 9882020
Business hours:
Monday to Thursday from 07:30 - 17:00
Friday from 07:30 - 13:30